CER Creative Company Publishing LLC

SHIPPING, REFUNDS & RETURNS POLICY

Effective date: October 15, 2026

Digital products (ebooks, audiobooks, digital swag)

Delivered via BookFunnel to your checkout email. Preorders are delivered on or before release day in a separate BookFunnel email. Because digital products are delivered immediately and cannot be returned, all digital sales are final once delivery is made. By completing checkout for immediate-delivery digital items, you consent to immediate delivery and acknowledge this waives any statutory withdrawal period where applicable (EU/UK customers). If a delivery fails or a file is faulty, contact zee@zeeirwinauthor.com and we will make it right.

Signed paperbacks & physical swag

● Shipping: signed paperbacks ship to US mailing addresses only. UK and Australia readers: contact us via the About/Contact page and we can arrange local delivery via IngramSpark (unsigned).

● Timing: in-stock orders usually ship within 2–14 business days. Preorders ship after release day.

● Tracking: you'll receive a tracking number by email when your order ships. Add zee@zeeirwinauthor.com to your contacts so order emails reach you.

Returns

Because each book is signed and personalized for you, returns are not accepted.

Insurance & damaged orders

Every physical order ships with insurance included. If your order arrives damaged or is lost in transit, file a claim directly with USPS for a refund — you will be asked to submit photos of the damaged shipment and packaging. Keep all packaging until your claim is resolved. If you need help with a claim, contact us and we'll point you in the right direction.